Machinery Support Agent - Astley Manchester

Details

  • Date Posted: 20 Nov 2023
  • Location: Astley Manchester
  • Employment type: Full Time - Permanent
  • Salary: Competetive
The Role
We are currently recruiting for a Machinery Support Agent to join our Technical Support Department, based in Astley, Manchester.

Full training will be given and with the support of ongoing training and development, you will provide telephone technical support on our full range Self Drive machines in the UK

Please note that this is to provide telephone support to customers on access machinery NOT IT Support.

Job Types: Permanent, Full-time

Salary: £21,000.00-£30,000.00 per year

 

Duties
  • To receive and log breakdown and assistance requests from our customers and offer phone support on our hire fleet at first point of contact.
  • To direct our mobile service engineers to site breakdowns and provide information via our internal recording system.
  • Assess information from service calls.
  • Gather information from service calls, customer assistance requests, depot engineers and manufacturers of the machinery in our hire fleet.
  • Use information to create internal bulletins with the aim of reducing and elimination of call outs and breakdowns.
  • To create, maintain and update procedures within the technical support department.
  • To create update and monitor internal and external bulletins and communicate these to all service engineers within the company.

 

The Person
  • Excellent communication skills
  • Calm under pressure
  • Have an interest in machinery and a willingness to learn about our Multitel machines
  • Customer focused.
  • Strong PC skills
  • Highly organised
  • Good team player
  • Previous experience in a customer support role beneficial
  • Full and ongoing training will be provided throughout.

Please note that this is to provide telephone support to customers on access machinery NOT IT Support.

 

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