• To receive and log breakdown and assistance requests from our customers and offer phone support on our hire fleet at first point of contact.
• To direct our mobile service engineers to site breakdowns and provide information via our internal recording system.
• Assess information from service calls.
• Gather information from service calls, customer assistance requests, depot engineers and manufacturers of the machinery in our hire fleet.
• Use information to create internal bulletins with the aim of reducing and elimination of call outs and breakdowns.
• To create, maintain and update procedures within the technical support department.
• To create update and monitor internal and external bulletins and communicate these to all service engineers within the company.

• Excellent communication skills
• Calm under pressure
• Have an interest in machinery and a willingness to learn about our fleet.
• Customer focused.
• Strong PC skills
• Highly organised
• Good team player
• Previous experience in a customer support role beneficial
• Full and ongoing training will be provided throughout.

Please note that this is to provide telephone support to customers on access machinery NOT IT Support.